Troubleshooter

How to unlock Troubleshooter in Cheevos by visiting about:support, the Firefox diagnostic page. Worth 15 XP.

The story

Partner. You opened the diagnostic page. Cache hopes you did it out of curiosity, not out of a crisis, but he'll take either.

about:support is Firefox's own self-report, a page the browser generates about itself: which version you're running, which extensions are installed, which graphics settings are active, whether hardware acceleration is behaving. It's the page people are told to open when something has gone wrong and someone else needs to understand exactly what's running on their machine.

Cache has archived one particularly bad crash report from 2019 that he thinks about sometimes. He will not say more about it than that. What he will say is that this page has quietly saved more browsing sessions than almost anything else on this list, just by making the invisible parts of the browser visible enough to fix.

Whether you're here because a page crashed, an extension broke, or you were simply curious what the browser has to say about itself, it counts the same to Cache. Diagnostic complete.

The catalog entry

ABOUT:SUPPORT Acquired: Visited about:support, the Firefox troubleshooting page. Condition: Diagnostic complete. Rarity: Uncommon. Usually unlocked under duress. Cache's Notes: This page has saved a lot of browsing sessions. Cache has archived one particularly bad crash report from 2019 that he thinks about sometimes. He hopes you are here out of curiosity and not desperation. Either way, it counts.

Spoiler: how to unlock it

Getting to the diagnostics takes one address bar entry.

  1. Open Firefox.
  2. Type about:support into the address bar and press Enter.
  3. Review the report, or use the "Copy raw data to clipboard" button if you're sharing it for help.

about:support, officially labeled "Troubleshooting Information," compiles your Firefox version, build ID, installed extensions and their status, active preferences that differ from defaults, graphics and hardware information, and recent crash reports, all in one page. It's the page Mozilla support staff and community help forums typically ask users to open first when diagnosing a problem, because it surfaces exactly the technical details needed to reproduce or explain unexpected behavior, without requiring the user to dig through separate settings menus.

Where it fits in the Stash

Cache keeps this one filed with the other rescue tools, the pages that exist to fix things rather than celebrate them. Still worth collecting. To hear more from the raccoon who archives crash reports, read the story.